Returns Policy
10-year Limited Warranty
Simon Bedding, Inc. warrants that your mattress will be replaced, due to faulty workmanship or material defects during the 10 year period of this Limited Warranty specifically subject to the limitations contained herein.
This Limited Warranty starts from the time of the product purchase. It is understood that this Limited Warranty does not apply to instances of normal wear or tear and does not include issues concerning any increase in the softness or a decrease in the slow recovery feature due to normal use, temperature, or humidity.
This Warranty Does Not Cover Items Such As:
- An increase in the softness or a decrease in the slow recovery feature due to normal use, temperature, or humidity.
- Fabric stains, soiling, burns, cuts, or tears that is not evident at the time of delivery
- Transportation, inspection, or removal costs of product.
- Mold or mildew
- Damage to the mattress or cover due to physical abuse
- For models with removable covers, damage due to improper washing (discoloration).
- Torn positioning handles
- Temporary manufacturing smell
- Comfort preference after you sleep on the bed (example: This bed is too soft).
In Order For This Limited Warranty To Be Valid, You Must:
- Be the original consumer purchaser, and have purchased the mattress from one of our authorized dealers in the United States.
- Provide a copy of the original store receipt, or other proof of date, place of purchase and purchase price. Model name label and law label of the defective product must be attached to identify the bedding and validate this warranty.
